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Our FAQs

This FAQ page exists to reduce delays and support tickets so you can order with confidence.

Fast Answers Before You Order

Go to Shop Cigarettes, select your product variant, add to cart, and checkout. The site’s ordering flow is 3 steps: select products → pay → receive shipment + tracking.

Payments are accepted via secure Interac e-Transfer, and you receive a confirmation email once payment is received.

After payment is received, you’ll receive a tracking number via email.

Shipments are made via Xpresspost and/or Purolator, depending on routing and service availability.

If courier routing is required (especially during Canada Post disruptions), PO boxes and Rural Route addresses may not be serviceable use a physical street address to prevent delivery failure.

No. Canadian federal law restricts sending/delivering tobacco products to young persons, and sellers/deliverers must take steps to prevent delivery to minors.
Health Canada also provides detailed information about smoking harms and the health effects of tobacco smoke.

WHERE TO START

Ready to make your purchase?

Want to know how to order? Visit How to Order for a detailed guide.